Title: FAQ & Knowledge Base Plugin Author: Casengo Published: June 7, 2013 Last modified: June 23, 2014 --- Search plugins ![](https://ps.w.org/casengo-faq-web-self-service-plugin/assets/banner-772x250.jpg? rev=1104283) This plugin **hasn’t been tested with the latest 3 major releases of WordPress**. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress. ![](https://s.w.org/plugins/geopattern-icon/casengo-faq-web-self-service-plugin_bcdae1. svg) # FAQ & Knowledge Base Plugin By [Casengo](https://profiles.wordpress.org/casengo/) [Download](https://downloads.wordpress.org/plugin/casengo-faq-web-self-service-plugin.1.2.3.zip) * [Details](https://zgh.wordpress.org/plugins/casengo-faq-web-self-service-plugin/#description) * [Reviews](https://zgh.wordpress.org/plugins/casengo-faq-web-self-service-plugin/#reviews) * [Installation](https://zgh.wordpress.org/plugins/casengo-faq-web-self-service-plugin/#installation) * [Development](https://zgh.wordpress.org/plugins/casengo-faq-web-self-service-plugin/#developers) [Support](https://wordpress.org/support/plugin/casengo-faq-web-self-service-plugin/) ## Description **Add a powerful FAQ & Knowledge Base on your WordPress Blog or Website. Powered by Casengo.** To configure the FAQ plugin you must have a Casengo account. Have an account already? Great! If not, [sign up here](http://get.casengo.com/signup/?ref=wordpress-wss-plugin-page&utm_source=WordPress&utm_medium=Plugin&utm_campaign=WordPress%2BPlugin%2BSignups). Casengo is a new social customer support tool, free to trial for 30 days; thereafter, the first agent is always free! It is Easy! Get started in 2 minutes, no training needed! Step 1. Create a free Casengo account at [get.casengo.com/signup](http://get.casengo.com/signup/?ref=wordpress-wss-plugin-page&utm_source=WordPress&utm_medium=Plugin&utm_campaign=WordPress%2BPlugin%2BSignups) Step 2. log into your WordPress Admin Site, search for plugin ‘casengo FAQ’ and install it. Step 3. Go to the Casengo config section in WordPress and set your unique Casengo subdomain, and activate the page. The page will now be live and is accessible via the menu. Step 4. Log into the [Casengo admin site](http://login.casengo.com/admin/#!/kb/categories) to start adding categories and FAQ articles …et voila, the content will appear directly on your website! Casengo’s Cloud-based, affordable social customer support software brings the human touch back into customer service. Regardless of channel type, it simplifies real- time conversation by presenting a unique Hybrid Messaging Timeline. Whether a company consists of just one person or a large team, it’s always time to Casengo. More information on product features and pricing can be found at [casengo.com](http://www.casengo.com). ### Readme Generator This Readme file was generated using [wp-readme](http://sudarmuthu.com/wordpress/wp-readme), which generates readme files for WordPress Plugins. ## Screenshots [⌊Casengo FAQ admin page⌉⌊Casengo FAQ admin page⌉[ Casengo FAQ admin page [⌊Example FAQ page - Homepage⌉⌊Example FAQ page - Homepage⌉[ Example FAQ page – Homepage [⌊Example FAQ page - Article page⌉⌊Example FAQ page - Article page⌉[ Example FAQ page – Article page [⌊Another example page⌉⌊Another example page⌉[ Another example page [⌊Yet another example page⌉⌊Yet another example page⌉[ Yet another example page [⌊Yet another example page #2⌉⌊Yet another example page #2⌉[ Yet another example page #2 ## Installation 1. If you don’t have a Casengo account already, [please create one](http://get.casengo.com/signup/?ref=wordpress-wss-plugin-page&utm_source=WordPress&utm_medium=Plugin&utm_campaign=WordPress%2BPlugin%2BSignups) now. Please note the subdomain assigned to you when you sign up. You can also find your subdomain information in the confirmation email you received after signing up. 2. In the administration section of your WordPress site, hit the ‘plugins’ option and then select ‘add new’. 3. Search for plugin ‘Casengo FAQ’. 4. Click ‘Install Now’. 5. After installation, select ‘Settings’ from the left-hand menu in your Worpress admin section. 6. Click option ‘Casengo FAQ’. You’ll be taken to the admin options. 7. Add the subdomain and page title (name appears as a new page item) information assigned to your Casengo account. 8. Set the FAQ page status to ‘Publicly visible’ to show the webselfservice page appear on your WordPress website. 9. We tried our best to make it look as good as possible in every WordPress theme. But if you encounter layout problems you can make changes in the advanced settings section. ## FAQ * **Do I need a Casengo account to add the selfservice / FAQ page to my WordPress site?** Yes, you do. You can [sign up here](http://get.casengo.com/signup/?ref=wordpress-wss-plugin-page&utm_source=WordPress&utm_medium=Plugin&utm_campaign=WordPress%2BPlugin%2BSignups). Casengo offers a free trial for 30 days; thereafter, the first agent is always free. More information on product features and pricing can be found at [casengo.com](http://www.casengo.com). * **How can I customise the look and feel of my knowledge base?** Go to your WordPress admin site and click menu ‘Settings’ -> ‘Casengo FAQ’. In the advanced section, you can customize look and feel of the page ## Reviews ![](https://secure.gravatar.com/avatar/6d41f3e06cba5bc6851ed680e0b91c27077d5c79e75fc3b4097df2bc0f7778a8? s=60&d=retro&r=g) ### 󠀁[thank you!](https://wordpress.org/support/topic/thank-you-1159/)󠁿 [jeremys2](https://profiles.wordpress.org/jeremys2/) February 7, 2017 This plugin works absolutely fine with my Prixma theme. Thanks for the free plugin. JEREMY ![](https://secure.gravatar.com/avatar/f1b53b1e03d7f07eacdd7c6ca3bd93a756e1b037e5cfdf5d1261146be0e6ee96? s=60&d=retro&r=g) ### 󠀁[helpful](https://wordpress.org/support/topic/helpful-98/)󠁿 [husnudemir](https://profiles.wordpress.org/husnudemir/) February 7, 2017 Really helpful plugin to add a knowledgebase page to my wordpress website… Changed color and size slightly via CSS editor. Nice addition to the chat plugin! Thumbs up! -= Hüsnü =- [ Read all 3 reviews ](https://wordpress.org/support/plugin/casengo-faq-web-self-service-plugin/reviews/) ## Contributors & Developers “FAQ & Knowledge Base Plugin” is open source software. The following people have contributed to this plugin. Contributors * [ Casengo ](https://profiles.wordpress.org/casengo/) [Translate “FAQ & Knowledge Base Plugin” into your language.](https://translate.wordpress.org/projects/wp-plugins/casengo-faq-web-self-service-plugin) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/casengo-faq-web-self-service-plugin/), check out the [SVN repository](https://plugins.svn.wordpress.org/casengo-faq-web-self-service-plugin/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/casengo-faq-web-self-service-plugin/) by [RSS](https://plugins.trac.wordpress.org/log/casengo-faq-web-self-service-plugin/?limit=100&mode=stop_on_copy&format=rss). ## Changelog 1.0 Initial release 1.1 Bug fixed: Now works properply when using default permalinks(? page_id=) 1.2.1 Important update: Plugin now works without using the curl module. 1.2.2 Bug fix: error when no cURL module was found. (no need for curl anymore) ## Meta * Version **1.2.3** * Last updated **12 years ago** * Active installations **10+** * WordPress version ** 3.3 or higher ** * Tested up to **3.7.41** * Language * [English (US)](https://wordpress.org/plugins/casengo-faq-web-self-service-plugin/) * Tags * [add on](https://zgh.wordpress.org/plugins/tags/add-on/)[addon](https://zgh.wordpress.org/plugins/tags/addon/) [admin](https://zgh.wordpress.org/plugins/tags/admin/)[answer](https://zgh.wordpress.org/plugins/tags/answer/) [article](https://zgh.wordpress.org/plugins/tags/article/) * [Advanced View](https://zgh.wordpress.org/plugins/casengo-faq-web-self-service-plugin/advanced/) ## Ratings 4.3 out of 5 stars. * [ 2 5-star reviews ](https://wordpress.org/support/plugin/casengo-faq-web-self-service-plugin/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/casengo-faq-web-self-service-plugin/reviews/?filter=4) * [ 1 3-star review ](https://wordpress.org/support/plugin/casengo-faq-web-self-service-plugin/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/casengo-faq-web-self-service-plugin/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/casengo-faq-web-self-service-plugin/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/casengo-faq-web-self-service-plugin/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/casengo-faq-web-self-service-plugin/reviews/) ## Contributors * [ Casengo ](https://profiles.wordpress.org/casengo/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/casengo-faq-web-self-service-plugin/)